Yacht Retail Charter Broker

Location: Hybrid / London UK

Position Summary: As a Yacht Charter Broker, you will play a critical role in delivering bespoke yachting experiences for clients seeking luxury yacht charters. This role involves understanding client needs, curating tailored yacht options, negotiating terms, and providing exceptional customer service throughout the charter process. The ideal candidate is highly knowledgeable about the yacht industry, has excellent sales and negotiation skills, and is passionate about creating unforgettable experiences on the water.

Key Responsibilities:

Client Engagement and Relationship Management

• Establish and maintain strong relationships with clients, acting as their primary point of contact from initial inquiry through post-charter follow-up.
• Conduct detailed client consultations to understand their specific needs, preferences, and expectations.
• Provide expert guidance on yacht options, destinations, and itinerary planning.

Yacht Selection and Charter Arrangement

• Research and select yachts that best fit the client’s requirements, collaborating with yacht owners, captains, and crew.
• Prepare, present, and negotiate charter proposals, contracts, and pricing in alignment with client expectations and company policies.
• Coordinate charter arrangements, including onboard services, itineraries, crew requests, and other custom requirements.

Market Knowledge and Research

• Stay updated on industry trends, popular yachting destinations, seasonal availability, and yacht fleet changes.
• Develop and maintain knowledge of yacht specifications, features, and market pricing to make informed recommendations to clients.
• Attend industry events, yacht shows, and networking events to establish and grow contacts within the yachting industry.

Sales and Revenue Growth

• Actively pursue new clients through networking, referrals, and industry partnerships.
• Achieve or exceed individual sales targets, contributing to overall team revenue goals.
• Identify upsell opportunities for additional services, onboard experiences, and repeat bookings.

Administrative and Legal Compliance

• Prepare and manage charter contracts, ensuring accuracy and compliance with legal regulations and company policies.
• Handle payment processing, invoicing, and collection in coordination with finance teams.
• Ensure a seamless and compliant charter process by adhering to maritime regulations and company procedures.

Qualifications:

• Proven experience as a Yacht Charter Broker or in luxury travel, hospitality, or high-end sales.
• Strong knowledge of the yachting industry, charter markets, yacht types, and major cruising destinations.
• Excellent negotiation, sales, and interpersonal skills with a focus on client satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.
• Exceptional organizational skills, with attention to detail and the ability to manage multiple clients and tasks simultaneously.
• Proficiency in CRM systems and Microsoft Office Suite; knowledge of yachting software or booking platforms is a plus.
• Flexibility to work outside standard hours as required by client schedules and time zones.

Preferred Qualifications:

• Minimum of 1 years experience in yacht brokerage or maritime services.
• Additional language skills, particularly French, Italian, or Spanish, for servicing international clients.
• Established network within the yacht industry, with connections to owners, captains, and charter operators.
• Applicants must have the legal rights to live/work in the United Kingdom

Benefits:

• Competitive base salary with performance-based commission.
• Opportunities for travel, including yacht inspections and industry events.
• Flexible work environment, with potential for remote work.
• Professional development and career growth opportunities within a prestigious global brand.

This position offers an exciting career for those passionate about luxury travel and delivering personalized experiences on the world’s most exquisite yachts.